Exceptional Customer Service Makes Ordering Easy
Please submit your order directly to Colony Gums main headquarters. You can call in @ 704-226-9666 or (Fax) directly to 704-226-1954.
Please make sure the following information is included in the purchase order.
- Company name
- P.O. Number
- Billing and shipping information
- Product name and quantity
- Date needed
- Shipping method and instructions
- Contact person (e-mail address or phone number)
- Document required with Shipment
When we have received your order you will contacted with in 24 to 48 hrs with an order confirmation. This confirmation will be transmitted via Fax or e-mail. Or we may contact you directly to ask specific questions regarding your order.
While Colony will take orders directly over the phone we will request a written submission to be sent to Colony with specifics of your order. This can be sent via Fax or e-mail.
To place your order now call 1-877-220-5722 – Fax 704-226-1954 or
E-mail us @ email@example.com.
Shipment Lead Times
Please allow plenty of time for your order to be shipped. Some imported product will require up to a 90-day lead time. Shipment times can vary and are subject to the following delays.
- Poor weather conditions
- Imported ingredients are subject to customs inspections, FDA inspections, sea port delays
- Imported products must be quality controlled and meet Colony Gums quality standards
- Blends or Stabilizer products will require 2 to 4 weeks lead time
*To reduce lead time please provide Colony Gums with long-term projections, Blanket Orders or contracts. This will allow us to stock inventory for your future needs.
Please indicate on your PO how you would like your product delivered. It can be shipped using server different methods.
- Collect, using your preferred carrier and account number
- Pre-Pay and Add via UPS or FedEx
- Using Colony’s preferred carriers
- Pick up at our warehouse (Appointment needed before pick up. and 24 hr. notice required)
- Main Warehouse location: (2626 Executive Point Drive, Monroe, NC 28110)
If you require a price quote and availability please contact the main office directly @ 1-877-220-5722
Apply for Credit
When apply for Credit with Colony Gums please contact the main office to request a form to be sent to you. 1-877-220-5722.
- Typical terms are Net 30 Days upon credit approval
- Orders can be prepaid via check, money order, wire transfer or certified/Cashiers check.
Please contact Colony Gums directly to be advised on our return policy and conditions.